Home / Complaints
We’re here to help: submit a complaint
If something has not met the standard you expect from Alama, please tell us. Every complaint is reviewed by a member of our management team.
Frequently asked questions
How long will it take to get a response?
We acknowledge every complaint within one working day and aim to resolve it within ten working days. If a case needs longer, we will tell you why and when to expect an answer.
Can I attach documents to support my complaint?
Yes. You can attach a PDF, JPG or PNG file of up to 10 MB, such as a contract, receipt or screenshot.
Is my information kept confidential?
Yes. Your complaint is seen only by the people handling it and is processed in line with our privacy policy and the Personal Data Protection Law.
Can I track the status of my complaint?
Yes. Enter your reference number and mobile number in the tracking box on this page at any time.
What if I am not satisfied with the outcome?
You may escalate to our managing director by replying to our response. You also retain the right to contact the Real Estate General Authority.
Track your complaint
Enter your reference number and the mobile number you used to check its status.
REGA FAL licence 7200938443 · CR 7049108090