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Les conditions d’utilisation sont publiées en arabe et en anglais. Cette page présente le texte anglais ; en cas de divergence, le texte arabe fait foi.

Terms of Use

These Terms govern your use of the Alama website and installable web app. Please read them together with our Privacy Policy. By using the Site, or by creating an account, you agree to them.

Alama Realty (Alamat Alardh Real Estate Company)

Version 1.0 · Effective: October 2026 · Arabic & English (Arabic prevails) · Governing law: Kingdom of Saudi Arabia

1. Acceptance, eligibility and versions

  1. These Terms of Use ("Terms") are an agreement between you and Alama Realty ("Alama", "we", "us", "our") about the use of our website in all its languages and our installable web app (together, the "Site"). By browsing the Site, sending an enquiry, booking a viewing or creating an account, you accept these Terms and our Privacy Policy. If you do not accept them, please do not use the Site.
  2. You must be 18 or over and have the capacity to enter into binding contracts under the laws of the Kingdom of Saudi Arabia. If you use the Site on behalf of a company or another person, you confirm that you are authorised to bind them.
  3. Each version of these Terms carries a number and an effective date (shown above). The version in force when you use the Site applies to that use. Section 16 explains how we change these Terms.
  4. These Terms cover the use of the Site only. A brokerage contract, a sale or lease contract, a reservation, or the terms of a specific offer that you sign or accept separately prevail over these Terms for the matters they cover.

2. Who we are

Alama Realty is a real estate brokerage licensed by the Real Estate General Authority (REGA). Our brokerage (FAL) licence number and our commercial registration number are shown at the bottom of every page of the Site. Our licensed brokers assist with sales, purchases, leasing, new developments and ownership by non-Saudis.

3. Our service

  1. Listings. The homes, projects, offices and commercial spaces on the Site are supplied by developers, owners and agents through our listings systems and are refreshed regularly. We review listings, but their details (such as price, area, layout, photos, availability, handover dates and amenities) come from the advertiser, may contain errors and may change at any time, including between our refreshes. Photos, renderings, floor plans and videos may be illustrative.
  2. Advertising licences. Each advertisement shows its REGA real estate advertising licence number where the advertiser has provided it, with a link to verify it on REGA's platform. Check the advertising licence and the advertiser's details before you pay any amount.
  3. No offer or contract. A listing, a price, a reply to an enquiry, an estimate or any message from us is information. It is not an offer capable of acceptance and not a reservation. Nothing is agreed until a written contract is signed by the parties entitled to sign it and, where required, registered (for example, a residential lease on the Ejar platform).
  4. Brokerage. We act as a broker only under a written brokerage contract that complies with the Real Estate Brokerage Law and its Implementing Regulations and sets out the service, the commission and who pays it. Using the Site does not by itself create a brokerage relationship or entitle anyone to a commission.
  5. Automated tools. Search, recommendations, comparisons, the mortgage calculator and the search assistant work automatically from the data available to us. Their results may be incomplete or wrong, and they are not financial, legal, tax or investment advice. Speak to a licensed broker and, where relevant, your bank or adviser before you decide.
  6. Availability. We may change, suspend or withdraw any part of the Site, or any listing, at any time. We do not guarantee that the Site will always be available or free of errors.

4. Prices, offers and estimates

  1. Prices. Prices are in Saudi riyals (SAR) and are the price advertised by the developer, owner or agent at the time shown. Unless a listing says otherwise, they do not include real estate transaction tax (RETT), value added tax (VAT), brokerage commission or other fees.
  2. Currencies and area units. Prices shown in other currencies and areas shown in other units are converted for convenience at approximate rates and are not binding. The price in SAR and the area in square metres prevail.
  3. Offers. Discounts, perks and payment plans ("offers") are made by the developer or by Alama, as stated on each offer, and are subject to their own terms, eligibility conditions and validity dates (shown in Riyadh time). The party making an offer may end or withdraw it, and an offer binds only once it is included in a signed contract. The "was" price shown with a discount is the price advertised before the offer.
  4. "Estimate your total". The cost breakdown on listing pages (which may include RETT, first-home support, brokerage commission and the VAT on it, closing fees, Ejar contract registration fees, security and other deposits, monthly charges, and the uplift for shorter leases or more frequent payments) is an estimate only. It is worked out from general settings and from the information we hold for that listing. The final amounts are set by law, by the landlord or developer, by your bank where relevant, and by the contract you sign. Always confirm them before signing.
  5. First-home support. Whether the State bears the RETT on part of the price of a first home depends on your eligibility as determined by the Ministry of Municipalities and Housing and the Zakat, Tax and Customs Authority (ZATCA). Seeing it in an estimate does not mean that you qualify.
  6. Payments. The Site does not take payments. Pay a deposit, price, rent, commission or fee only under a signed contract and through the channels that contract specifies.

5. Foreign ownership information

  1. The foreign-ownership pages, the "Open to foreign buyers" and "Open to Muslim foreign buyers" badges and the zones on our maps are based on the zones REGA publishes, which we copy regularly from REGA's public data. They are general information and may be out of date, incomplete or simplified.
  2. Whether a non-Saudi person or entity may own or acquire rights in a specific property depends on the Non-Saudi Real Estate Ownership Law, its Implementing Regulations and REGA's decisions, including the special rules for Makkah and Madinah. Confirm the zone and your eligibility with REGA (and, where relevant, a legal adviser) before you commit. Nothing on the Site is legal advice or a confirmation of eligibility.

6. Accounts

  1. You can create an account with an email address and password, with Google or Apple, or, where available, with a code sent to your mobile number. Give accurate and current information and keep it up to date.
  2. An account is for one person. Do not share your sign-in details or let anyone else use your account. Keep your password and devices secure and tell us straight away if you think someone else has used your account. You are responsible for activity on your account unless it results from our own failure.
  3. People working for developers, owners or agencies may use a personal account, but not to impersonate another person or company.
  4. We may suspend or close an account, or limit its features, if you breach these Terms, if the law or a competent authority requires it, or to protect other users or the Site. Where it is reasonable and lawful, we will tell you why and give you an opportunity to respond.
  5. You can delete your account at any time from Account → Settings. It is deactivated at once and permanently deleted after the recovery period shown there (30 days by default); signing in again before then restores it. The Privacy Policy explains what happens to your data.

7. Wishlists, shared lists and your content

  1. Your content. Wishlist names, private notes, comments, replies, reactions and "liked / not for us" votes, the names of saved searches and the messages you send us are your content. You keep your rights in it and give us a non-exclusive, royalty-free licence to store, display and process it as needed to provide the features you use, and to keep it where the law requires.
  2. Sharing. When you share a wishlist, anyone with its link can view it and, once signed in, join it as a viewer. The owner can make people collaborators, change their role, remove them or transfer ownership. Collaborators can add homes, notes, comments and votes. Comments are visible to everyone on the wishlist; notes are visible to people who open the link without joining only if the owner chooses to show them. Share links only with people you trust and remove anyone who should no longer have access.
  3. Acceptable content. Do not post content that is unlawful, false or misleading, offensive, defamatory or discriminatory, that breaches public order or public morals in the Kingdom, that infringes anyone's rights, that contains another person's personal data without their permission, or that advertises or solicits business.
  4. Removal. We do not monitor all content, but we may remove or hide content that breaches these Terms or the law, or when a competent authority asks us to, and we may keep a copy where the law requires.
  5. Recently deleted. A wishlist you delete stays in Account → Wishlists → Recently deleted for 30 days (or the period shown there) so you can restore it; after that it is deleted for good. Deleting a wishlist removes it for everyone it was shared with.

8. Notifications and messages

  1. We send the service messages you need, such as sign-in codes, password resets, replies to your enquiries and viewing confirmations, changes and reminders, by email, SMS, push notification or, where you contacted us there, WhatsApp.
  2. Optional notifications are your choice: push notifications on each device (such as new matches for saved searches, price drops and deals on homes in your wishlists, viewing updates and activity on shared wishlists) and saved-search alerts by email. You can change them at any time in Account → Settings → Notifications, in your browser settings, or with the link in each alert.
  3. We send marketing messages (offers, new launches and market news) by email, WhatsApp or push notification only with your consent, and you can withdraw it at any time.
  4. Delivery depends on networks and services run by others. Messages may be delayed or not arrive, so do not rely on them alone for any deadline.

9. Enquiries and viewings

  1. When you send an enquiry, register your interest or book a viewing, you agree that Alama may contact you about it and may share the details needed with the developer, owner or agent of the listing, as explained in the Privacy Policy.
  2. A viewing booked on the Site is a request until we confirm it by email or notification. We may need to change its time or agent, or cancel it, for example if the property is no longer available; we will tell you as soon as we can.
  3. You can cancel or change a viewing with the link in your booking email or by contacting us. Please do so as early as possible so the time can be offered to someone else. We may decline further bookings from anyone who repeatedly does not attend.
  4. During a viewing, follow the instructions of our agent and the rules of the building or compound.

10. Acceptable use

You must not:

  1. Copy, scrape, crawl or harvest listings, prices, photos or contact details by automated means, or use them to build a database or a competing service. This does not apply to search engines and answer engines that follow our robots.txt file, or to the public feeds we publish for that purpose (such as our sitemap and listings feed) used as published.
  2. Use the contact details of Alama, our brokers, advertisers or other users for unsolicited marketing, harassment or any purpose other than the enquiry for which they were shared.
  3. Submit false, misleading or duplicate enquiries, viewing bookings, listing reports or complaints, or impersonate anyone.
  4. Use the Site to market property or to provide brokerage services without the licences that REGA's rules require.
  5. Probe, test or bypass our security, rate limits or bot protection, access accounts or data that are not yours, or interfere with the operation of the Site (including through malicious code, overloading or unusual traffic).
  6. Reverse engineer, decompile or try to extract the source code of the Site or the app, except as the law expressly allows.
  7. Use the Site in breach of any law of the Kingdom, including the Anti-Cyber Crime Law and the Personal Data Protection Law.

11. Intellectual property

  1. The Site, its design and software, its text, market insights and guides, the data compilations and map layers we create, and the "Alama" and "علامة" names and logos belong to Alama or our licensors and are protected by the laws of the Kingdom and international agreements.
  2. Listing photos, videos, floor plans and descriptions belong to the developers, owners, agents or photographers who supplied them and are used under licence.
  3. You may view, print, save and share links to pages of the Site for your personal, non-commercial use, including sharing a listing or a wishlist with your family or adviser. Any other use, including reproducing or republishing content or using our names and logos, needs our prior written permission.
  4. If you believe content on the Site infringes your rights, contact us with the details and we will review it promptly.

12. Third-party services and links

The Site uses and links to services run by others, such as maps and place data from OpenStreetMap and its contributors, REGA's platforms (advertising licence checks and foreign-ownership zones), the Ejar platform, sign-in with Google and Apple, bot protection, email, SMS and WhatsApp services, your browser's push notification service, and the banks, finance providers and payment channels named in a contract. These services are governed by their own terms and privacy policies. We are not responsible for their content, availability or practices, and a link does not mean that we endorse them.

13. Disclaimers and limitation of liability

  1. The Site and its information are provided as available. To the extent permitted by the laws of the Kingdom, we do not guarantee that listing information, estimates, foreign-ownership information, market insights or automated answers are accurate, complete or current. We are not the seller, landlord or developer of the properties advertised unless a contract says so.
  2. To the extent permitted by the laws of the Kingdom, Alama is not liable for loss caused by: relying on information supplied by advertisers or other third parties; decisions taken without confirming the information in the contract and with the competent authorities; the acts or omissions of developers, owners, landlords, other agents or other users; or interruptions, delays or loss of data caused by events outside our reasonable control.
  3. Where the law allows liability to be limited, our liability in connection with the use of the Site, which is free of charge, is limited to the direct damage that was reasonably foreseeable.
  4. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the laws of the Kingdom, including liability for fraud, intentional harm or gross negligence, any right you have that cannot be waived, or our obligations as a licensed broker under the Real Estate Brokerage Law and any brokerage contract.
  5. To the extent permitted by law, you are responsible for loss you cause to Alama or to others by breaching these Terms or the law.

14. Complaints and contact

  1. If you are unhappy with our service or with a listing, use our complaints page. You will receive a reference number to follow your complaint, and we aim to contact you within one working day. You can also report an advertisement with the "Report this listing" link on its page.
  2. If you are not satisfied with our response, you may contact the Real Estate General Authority (REGA) or another competent authority.
  3. For questions about these Terms, use the email address, phone number or WhatsApp shown at the bottom of every page. Personal data: privacy@aalama.com · Escalations: escalation@aalama.com · Alama Realty, Riyadh, Kingdom of Saudi Arabia

15. Governing law and disputes

  1. These Terms, and any dispute arising from them or from the use of the Site, are governed by the laws of the Kingdom of Saudi Arabia.
  2. We will first try to settle any dispute amicably, including through our complaints process. If that fails, the competent courts in the city of Riyadh have jurisdiction, without prejudice to any mandatory rule that gives jurisdiction to another court or committee.
  3. These Terms are written in Arabic and English. If the two texts differ, the Arabic text prevails. Any version in another language is provided for convenience only.
  4. If any provision of these Terms is held invalid, the remaining provisions remain in force. If we do not enforce a provision, we do not waive our right to do so later.

16. Changes to these Terms

  1. We may update these Terms to reflect changes in the law, in REGA's requirements or in our services. We will post each update on this page with a new version number and effective date.
  2. If a change is significant, we will tell signed-in users by email or on the Site before it takes effect, where reasonably possible. If you continue to use the Site after a change takes effect, you accept the updated Terms; if you do not accept them, stop using the Site, and you may delete your account.
  3. Changes do not affect contracts already signed, or enquiries and bookings already made, which remain subject to the version in force when they were made.